Terms & Conditions
Version 1 – Last updated 19 September 2018
1.3 We are providing you with the opportunity to access the App and Services pursuant to the Agreement because you are a customer or an employee of a Client of HH.
1.4 The App and Services are not directed at any person in any jurisdiction where the publication or availability of them are prohibited. You must not access the App or Services from any such jurisdiction. You are responsible for all compliance with local laws and regulations which apply to you.
1.5 HEALTHYHEALTH-UK LTD is a company registered in England and Wales with company registration number 10964467. Our registered office is at 55 Mark Lane, Floor 1, Corn Exchange, London, EC3R 7NE. You can contact us by emailing us at email@example.com.
“Agreement” means the agreement between HH and his Client.
“HH Profile” means your profile with HH, containing records of the Collated Data the App has received and the recommendations which the App has provided to you.
“Services” means the HH services, which are described in section 44.1.
3. About the App
3.1 The App allows you to create a personalised HH profile which incorporates your Collated Data.
3.2 From time to time the App will provide you with customised recommendations aimed at improving your wellbeing using your Collated Data.
4. HH Services
4.1 HH provides the following Services:
(a) making the App available for download through various online channels (including the App Store and Google Play);
(b) the ability for you to create, maintain and amend your HH Profile through the App;
(c) the synchronisation of the Collated Data with your HH Profile to update your HH Profile;
(d) access to wellbeing information and recommendations to improve your wellbeing through the App; and
4.2 You must be aged 18 years or over to use the App and the Services.
4.3 Sometimes the App may request additional permissions related to the settings on your mobile or wearable device, such as accessing your location or enabling push notifications to enable certain features. If you decide not to give us such permissions, this may result in you not having access to certain features of the App or Services.
5. HH Profile
5.2 To create a HH Profile you must provide us with your name and email address and a username. You must also give us permission to sync the App with your Collated Data.
5.3 If you do not give us permission to sync the App with any Collated Data, we will not be able to provide you with wellbeing information or recommendations.
6. Your personal data
6.1 In order to provide the App and Services, we must collect, process and store certain data, including some of your personal data and the Collated Data.
7. Wellness information
7.1 The aim of the App and our Services is to provide helpful information to individuals in relation to their wellbeing. This includes information relating to nutrition, fitness, moods and general wellness.
7.2 We aim to tailor this information in relation to each individual and provide information and recommendations that we feel may be relevant to them. However, the information provided on the App and Services does not constitute health or medical advice.
7.3 You acknowledge and agree that all information and materials provided via the App and Services, including in relation to nutrition, fitness, moods and wellness, whether provided by HH or third parties, is provided for general information purposes only. Any advice or information provided via the App or Services must not be relied upon as being correct or appropriate for you.
7.4 Any advice or information provided via the App or Services has not been evaluated by medical professionals or medical bodies and is not intended to diagnose, treat, or cure any illness, condition or other physical or mental health issue. It is not intended to be, and should not be used in the place of, the advice of medical professionals or any information provided on any product packaging or label. For advice on medical, health and wellbeing issues you should always consult your doctor or other qualified health care professional.
7.5 You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the information or recommendations made available via the App or Services.
8. Third party products and links
8.1 The App may provide links to third party websites, for example, when referring to a product or information that we feel may be of interest to you, or in general.
8.3 We will not be a party to any contract made between you and any third party supplier and therefore we shall not be liable for any loss or damage that results from any dealings between you and any such third party supplier, including but not limited to any direct or indirect loss of any kind.
8.4 We do not warrant the appropriateness or accuracy of any information made available to you by a third party website linked from the App or Services (regardless of source), and we accept no responsibility or liability for: the appropriateness, accuracy or any other aspect of such websites or the information made available by them to you; or any loss or damage that may be suffered as a result of following any links.
8.5 The App may integrate with social networking platforms and other third-party applications (for example, Facebook, Instagram, Twitter). Your use of any integrated applications will be subject to those third parties' terms and conditions and privacy policies.
9. Intellectual property rights
10. Use of the App and Services
10.1 Please note that we do not guarantee that the App or Services will be compatible with your mobile device. However, if you are able to download the App onto your mobile device, it is likely that your mobile device will be compatible.
10.2 We also do not guarantee that the App or Services will be compatible with your wearable device(s) for the purposes of syncing the Collated Data.
10.3 Please also note that the use of the App and/or Services may be impacted by the terms of your agreement with your mobile device supplier, manufacturer and/or phone service provider. Such use may require the use of data which may incur costs with your phone service provider, particularly when using roaming tariffs abroad.
10.5 You agree that you shall:
(a) provide true, accurate, current and complete information about yourself when you create your HH Profile and maintain and promptly update this data to keep it accurate, current and complete;
(b) not allow anyone else to make use of your HH Profile;
(c) not undertake any activity which may harm our reputation or bring us into disrepute;
(d) not use the App or Services for any fraudulent purpose or to send, upload or post any content which is abusive, defamatory, indecent, menacing, obscene or breaches the rights (including intellectual property rights) of any third party;
(e) not use the App or Services to impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity, or express or imply that we endorse any statement you make;
(f) not introduce, transmit or otherwise make available on or via the App or Services any virus, worm, Trojan horse, spyware, or other computer code, file, or programme that is harmful or invasive or is intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment;
(g) not restrict or inhibit any person from using the App or Services (including hacking or defacing any portion of the servers or networks used to host the App or Services);
(h) not replicate, modify, adapt, translate, reverse engineer, copy, decompile, or disassemble any portion of the App or Services;
(i) not remove any copyright, trademark, or other proprietary rights notice from any portion of the App or Services; and
(j) not cause the App or Services to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the App or Services is in any way impaired.
11. Closing your HH Profile
11.1 You can uninstall the App at any time, using the functionality within the App or your mobile device. Please note though that uninstalling the App will not automatically result in the closure of your HH Profile. To close your HH Profile, please send an email to firstname.lastname@example.org.
11.2 We reserve the right to terminate or restrict your access to the App and/or Services at any time without notice for any reason whatsoever. Where possible, we will endeavour to provide you with notice of any such termination or restriction of access.
11.3 If the Agreement is terminated, or your status in relation to the HH Client changes, your access to the App and Services will cease.
12. Important disclaimers
12.1 While we will aim to maintain an uninterrupted service through the App and Services, they are both provided on an “as is” basis and we do not promise that your access to the App or Services will be delivered uninterrupted, securely, in a timely manner or error-free, or that the App or Services will be free from viruses or other harmful properties. We recommend that you always use up to date firewalls and anti-virus software to protect your equipment and data.
12.2 From time to time, we may carry out maintenance of the App or Services which may result in certain parts of the App or Services becoming unavailable.
12.3 While we try to make sure that the App and Services are secure, you should note that transmission of information via the Internet may not be absolutely secure and could be subject to interception by third parties.
12.4 We reserve the right to modify or discontinue temporarily or permanently all or part of the App or Services, with or without notice, without liability for any modification or discontinuance.
13. Limitation of liability
13.5 We shall have no liability to you for any indirect loss or for any loss of profit, loss of revenue, loss of business, loss of goodwill, reputational damage or loss, business interruption or loss of data you may suffer in connection with your use of the App, the Services, or any materials available through the App or Services.
13.6 Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for indirect losses. Accordingly, some of the above limitations of liability may not apply to you.
14. Making complaints
If you have any complaint about the App or any of the Services we provide, you should contact us at and we will try and resolve it as soon as possible.
15. Other important terms
15.4 No waiver shall be effective unless in writing, and no waiver shall constitute a continuing waiver so as to prevent us from acting upon any continuing or subsequent breach or default.